Terms & Conditions
Sharper Tennis aims to provide the best possible service and as such makes every endeavour to ensure that all lessons continue as scheduled.
No refunds will be given for non-attendance at group lessons due to minor illness or social commitments. A refund or credit may be offered if you have a valid medical reason which prevents you/your child from attending three or more classes in a row. In the case of illness, notice needs to be given before the time of your lesson. All notifications are to be done by emailing firstname.lastname@example.org
Your private lesson has been reserved for you on the basis of receiving payment in full, therefore limiting availability for other enquiring players. Should you fail to advise your coach via email or SMS that you will be absent for a scheduled lesson, you may be billed for the full cost of the missed lesson. Please note without prior notification your coach is unable to fill this lesson time, therefore, a minimum of 12-hour notification of lesson absence is appreciated.
If lessons are weather affected, you will receive an email and SMS text message informing you of the reason. If you do not receive a message lessons will be conducted at the usual class time. We will use the contact information YOU have provided us with. The coaching team makes every effort for lessons to run as scheduled, therefore 30 minutes’ notice of cancellation is given IF possible. Sharper Tennis reserves the right to offer make-up lessons at an alternative day/time to student’s usual classes and will be offered in the remaining free weeks at the end of the term. If students do not or are unable to attend they will be forfeited.
There will be no squads held on public holidays however squads WILL go ahead on the Saturday of a long weekend. Private lessons may be available on public holidays subject to coach availability.
PROMOTIONAL PHOTOS / VIDEOS:
The coaching staff may take photos/videos of players to be used for promotional purposes e.g. website /marketing flyers /ST Facebook group page. If you do NOT wish your child to partake in photos/videos please notify the coaching staff in writing. If not, Sharper Tennis will assume you have no objections.
Sharper Tennis only collects names, dates of birth, emergency contact number and medical information that YOU feel is relevant for the time your player is in our care. This information is held on our database and may be used to inform you of relevant tennis events and services offered by us, Wembley Downs Tennis Club, Tennis West or Tennis Australia. Sharper Tennis will at no time disclose your personal information to any companies. We DO NOT hold any banking details. Please notify us if you do not wish to receive any promotions or offers by email to email@example.com
At Sharper Tennis, we take our safeguarding obligations to children seriously. Please do not assume that if there are adults around that it is acceptable to leave your child at the club either alone or with others unless supervised by an adult. Our coaches cannot be responsible for your child outside of class times.
Sharper Tennis may update this policy from time to time.
Sharper Tennis 2017